ARIM HVAC Co., Ltd. (the "Company") complies with applicable data protection laws and has established this Privacy Policy to protect the personal information of users and to address related concerns effectively.
Article 1 (Personal Information Collected)
The Company collects the following personal information to provide online inquiry and related services.
- Required: name, contact number, email address, inquiry details
- Optional: company name, department, job title
- Collection method: online inquiry form, email, phone consultation
Article 2 (Purpose of Collection and Use)
- Receiving and responding to customer inquiries; providing quotations and technical consultation
- Providing product and service information and after-sales support
- Performing contracts and delivering related documents
Article 3 (Retention and Use Period)
The Company destroys personal information without delay once the purpose of collection and use has been fulfilled. However, the following records are retained for the periods required by applicable law.
- Records of contracts and withdrawal of orders: 5 years (Act on the Consumer Protection in Electronic Commerce)
- Records of payment and supply of goods: 5 years (Act on the Consumer Protection in Electronic Commerce)
- Records of consumer complaints or dispute handling: 3 years (Act on the Consumer Protection in Electronic Commerce)
Article 4 (Provision to Third Parties)
The Company does not, in principle, provide users' personal information to external parties, except in the following cases.
- When the user has given prior consent
- When required by law, or by a lawful request from an investigative authority following statutory procedures
Article 5 (Outsourcing of Personal Information Processing)
The Company may outsource personal information processing tasks to facilitate service delivery. Where outsourcing occurs, the Company sets out the necessary matters through written agreements to ensure that personal information is handled safely in accordance with applicable law.
Article 6 (Rights of Data Subjects and How to Exercise Them)
Users may at any time exercise their rights to access, correct, delete, or suspend the processing of their personal information. Requests may be submitted in writing, by phone, or by email to the personal information protection officer.
Article 7 (Destruction of Personal Information)
- Procedure: Once the collection purpose has been fulfilled, personal information is transferred to a separate database, retained for the period required by internal policy and applicable law, and then destroyed.
- Method: Electronic files are deleted using technical methods that prevent recovery; printed materials are shredded or incinerated.
Article 8 (Security Measures)
The Company implements the following measures to safeguard personal information.
- Administrative: internal management plans and regular staff training
- Technical: access control for information systems, installation of access control systems, encryption of unique identifiers, installation of security software
- Physical: access control for server rooms and document storage areas
Article 9 (Cookies)
The Company may use cookies to provide personalized services to users. Users may refuse the storage of cookies through their web browser settings.
Article 10 (Personal Information Protection Officer)
The Company designates the following officer to take overall responsibility for personal information processing and to handle related user complaints and remedies.
- Officer: Head of Administration
- Contact: +82-41-415-2515 / arimhvac@hanmail.net
Article 11 (Remedies for Rights Violations)
For reports or consultations regarding personal information violations, please contact the following agencies.
- Personal Information Dispute Mediation Committee (www.kopico.go.kr / 1833-6972)
- Korea Internet & Security Agency Privacy Center (privacy.kisa.or.kr / 118)
- Supreme Prosecutors' Office Cyber Investigation (www.spo.go.kr / 1301)
- National Police Agency Cybercrime Report (ecrm.police.go.kr / 182)
Supplementary Provisions
This Privacy Policy is effective from the date of posting. Any additions, deletions, or amendments arising from changes in applicable law or company policy will be announced on the website at least 7 days before the effective date.
Chapter 1 — General Provisions
Article 1 (Purpose)
These Terms of Use (the "Terms") govern the rights, obligations, and responsibilities of ARIM HVAC Co., Ltd. (the "Company") and users in connection with the website and related services (the "Services") provided by the Company, as well as other matters incidental thereto.
Article 2 (Definitions)
- "Services" means all services provided by the Company through the website, including company information, product information, resource downloads, and online inquiries.
- "User" means any individual or entity that accesses and uses the Services in accordance with these Terms.
- "Content" means all information and materials made available through the Services (text, images, video, files, and the like).
Article 3 (Effectiveness and Amendment)
- These Terms apply to all users of the Services.
- The Company may amend these Terms within the scope permitted by applicable law. Any amendment, together with its effective date and the reason for the change, will be posted on the website at least 7 days before the effective date.
Chapter 2 — Use of Services
Article 4 (Provision of Services)
The Company provides the following Services to users.
- Company information and product information
- Technical documents, catalogs, and other resources
- Online inquiry and consultation
- Any other services the Company may specify
Article 5 (Service Hours)
Services are, in principle, available 24 hours a day, 365 days a year, except where suspension is necessary for system maintenance, repairs, or other reasons determined by the Company.
Article 6 (Restrictions on Use)
The Company may restrict a user's access to the Services if the user engages in any of the following conduct.
- Conduct contrary to public order or good morals
- Conduct related to, or reasonably believed to be related to, criminal activity
- Infringement of the intellectual property rights of the Company or third parties
- Damage to the reputation of others or causing them harm
- Any other conduct in violation of applicable law or the terms of use set by the Company
Chapter 3 — Obligations and Liabilities
Article 7 (Obligations of the Company)
- The Company will not engage in any conduct prohibited by applicable law or these Terms, and will make continuous efforts to provide stable Services.
- The Company protects users' personal information under a separate Privacy Policy and complies with the same.
Article 8 (Obligations of Users)
Users must not engage in any of the following.
- Registering false information during application or modification
- Using another person's information without authorization
- Modifying, without authorization, information posted by the Company
- Infringing the copyright or other intellectual property rights of the Company or third parties
- Damaging the reputation of the Company or third parties, or interfering with their operations
- Posting or publishing obscene, violent, or otherwise inappropriate content through the Services
Chapter 4 — Miscellaneous
Article 9 (Ownership and Restriction of Copyright)
Copyright and other intellectual property rights in works created by the Company belong to the Company. Users must not, without the Company's prior consent, reproduce, transmit, publish, distribute, broadcast, or otherwise exploit for commercial purposes any Company-owned content obtained through the Services, nor allow third parties to do so.
Article 10 (Disclaimer)
- The Company is exempt from liability for the inability to provide Services due to force majeure or events of similar nature.
- The Company is not liable for service disruptions caused by the user's own fault.
- The Company is not liable for lost profits expected by users from use of the Services, or for damages arising from information obtained through the Services.
Article 11 (Dispute Resolution and Jurisdiction)
Any dispute between the Company and a user arising from use of the Services will first be addressed in good faith through mutual consultation. If litigation becomes necessary, the competent court will be determined in accordance with the Civil Procedure Act.
Supplementary Provisions
These Terms are effective from the date of posting.
